Beyond Key Managed Services

Focus on Growth With Ease

Maximizing your organization's potential requires your team's focus on driving progress, not on maintaining infrastructure. At Beyond Key, we understand that your technology needs its own support. We offer secure, all-encompassing solutions to manage your complex infrastructure and applications, freeing your team to focus on your organization's growth. We work with you to tailor our services to meet your goals and identify a service level that aligns with your needs and budget. Let us handle your technology support, so you can focus on moving your organization forward.

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Discover the Power of Our Managed Services

Accelerate Innovation, Boost Performance, and Minimize Risk

Our managed services liberate your IT staff from routine management duties, freeing them to explore new technologies and create exceptional experiences. By optimizing your organization's operations, we empower you to achieve peak efficiency across the board. Our team deploys the best processes, tools, and talent to keep your systems running smoothly 24/7, reducing the risk of costly downtime and enhancing overall performance.

Our Activities Summed Up in 14 Points

Monitoring

Monitor events, processes, and end-user issues, escalate incidents, and manage problem management.

Incident Management

Manage incidents end-to-end and resolve defects with third-party teams.

Change Request Management

Prioritize incident management and service requests for small code and design changes.

Capacity Planning

Map capacity requirements based on forecasted load and request capacity allocation.

Service Requests

Process software requests such as account creation and removal.

Governance & SLM

Hold meetings, ensure adherence to service levels and business KPIs, and share SLA status.

Continuous Improvement

Streamline and automate processes to optimize operations.

Problem Management

Resolve defects and provide permanent solutions.

Health Checks & Maintenance Procedures

Run regular health checks and perform backups.

Coordination

Coordinate with relevant teams and close incidents, problems, and planning.

Configuration Management

Manage assets, configurations, and changes.

Reports

Deliver predefined and ad-hoc reports on a scheduled basis.

Repository & Knowledge Management

Maintain code and documentation versions and ensure up-to-date SOPs.

Change, Deployment & Release Management

Plan cutover and rollback procedures and deploy changes orderly.

Our Core Offerings

Cloud Managed Services

Beyond Key’s cloud experts work with your team to align business and IT goals, manage, and optimize your cloud consumption, and free your team to transition from "completing tasks" to "driving innovation."

Cloud enables organizations to accelerate innovation, take greater risks, and enjoy more adaptable operations. With Beyond Key cloud managed services solutions, we enable you to maximize and align cloud resources with your business and IT goals. We can help optimize your cloud consumption, and incorporate levels of automation into your business, suggesting new and innovative ways to engage customers.

Services Offered:

Infrastructure as a Service (IaaS)

Platform as a Service (PaaS)

Software as a Service (SaaS)

Cloud Migration Services

DevOps as a Service

Benefits from our Cloud Managed Services

Provision - spend optimization
Patching - change management
Service - incident management
Compliance - data governance
Security - data and workloads
Operate in the cloud with confidence

Microsoft Azure

Azure resource management and monitoring

Amazon Web Services

Microsoft 365

Google Workspace

Reimagine your cloud possibilities.

Your cloud needs to be constructed and managed to meet your business needs. Beyond Key’s cloud managed services solutions include platform design, automation, operations, compliance, and security.

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Database Managed Services

In the fast-paced world we live in today, it's critical for any business to have a solid database administration and application infrastructure in place. With data growing at an exponential rate, enterprises are struggling to manage the complexity and still meet their business goals.

That's where Beyond Key steps in. As a trailblazer in the database managed services industry, we bring deep technical and process expertise to the table, helping our clients improve their database management operations and reduce their total cost of ownership.

Our team of experts is highly skilled in managing complex ERP integrations, rollouts, database migrations, and upgrades for some of the world's largest companies. We are committed to providing comprehensive and reliable support to help businesses achieve their objectives and thrive in today's dynamic environment.

Services Offered:

Database Proactive Management

Database Architecting & Migration

Database Administration

Database Performance Tuning

Database Backup and Recovery

Database Upgrade and Patch Management

Database Capacity Planning

Database Incident Management

Technologies

Benefits for you

DATABASE ADMINISTRATION

Our database administration services go beyond just installation and management of databases.

DATABASE BACKUP

We understand the importance of data backup and recovery for businesses of all sizes.

DATABASE CLONING

We leverage fast and effective database cloning services that use a copy-on-write protocol to ensure an efficient process.

DATABASE MIGRATION

We specialize in Oracle, SQL Server, Sybase, DB2, SAP HANA, Azure, and AWS database migration services.

DATABASE MONITORING

Our database monitoring services are designed to support DBAs and free up enterprise resources to focus on core operations.

DATABASE AUTO BACKUP & RECOVERY

At Beyond Key, we offer Auto Backup and Recovery services for all types of databases.

UNLOCK YOUR DATABASE POTENTIAL WITH BEYOND KEY

Beyond Key can design, orchestrate and manage databases to solve your unique challenges and capitalize on new opportunities.

Talk to our Expert

Application Managed Services

Are your BAU tasks, processes, and delivery methods draining your resources and hindering your growth potential?
Do you struggle to keep up with the continuous demand for innovation?
Are outdated technologies slowing down your time to market?

Introducing Application Managed Services (AMS) by Beyond Key

Our end-to-end application management approach combines sustainable cost reduction with value-driven transformation, mapping across Build-Transform-Run to deliver optimized solutions in a short timeframe. From application support and maintenance to cloud modernization, we can help you transform your application management and drive business success.

Services Offered:

Application Monitoring

Application Incident Management

Application End-user Support

Application Testing

Application Migration

Application Integration

Application Support

Application Development

Application API Support

Application Performance Management

Application Troubleshooting

Application Enhancement

Application Optimization

Application Security

Change Management and Training Services

Create impactful, predictive, and adaptive digital transformations.

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InfoSec services

Revamp your business operations and save on costs with our all-encompassing data and voice management solutions, expertly crafted by our team.

Managed Network Services provides round-the-clock support for your voice and data solutions, ensuring uninterrupted business flow throughout the year. Our services range from scaling to new locations, upgrading bandwidth and equipment management. Trust us to be your go-to team for all things network-related.

Services Offered:

Data Backup & Disaster Recovery

Software Updates, Patches, and Upgrades

Asset Tracking and Management

Vulnerability Assessment & Penetration Testing

Manage Security Firewalls

Setup Virtual Private Networks (VPNs)

Antivirus Management

Network Monitoring

Helpdesk & Support

Virtual Server Monitoring

Database Incident Management

Tools

Benefits for you

24/7 Simplified Tech Support for Uninterrupted Operations

Get uninterrupted operations and increased productivity, partner with us for a single managed network solution with 24/7 Network Operation Centers globally.

Efficient Cost Management for Maximum ROI

Leverage our expert team and comprehensive management to minimize hardware expenses and control staffing needs, resulting in efficient cost management and maximum ROI.

Global Connectivity for Maximum Flexibility

Our secure endpoint management solutions enable you to take your network connectivity virtually wherever your business needs to go, providing you with maximum flexibility and global reach.

Looking for prompt and consistent network infrastructure management services?

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Wait, there’s more: Our Support Approach

Let’s talk about our support approach. Beyond Key's managed services support approach includes:

Support Mode

Submit inquiries with ease, create tickets, get personalized solutions with speed. Directly email our dedicated support team, promptly respond with the assistance you need, it may seem.

For urgent help, call during business hours, Friendly and knowledgeable team assists with powers.
Our Support Window
- Option 1: Support is available 9 hours a day, 5 days a week (Monday to Friday) from 8 AM to 5 PM Eastern Time (ET).
- Option 2: Support is available for 12 hours a day, 5 days a week (Monday to Friday) from 7 AM to 7 PM Eastern Time (ET).
- Option 3: You get support for 12 hours a day, 6 days a week (Monday to Saturday) from 7 AM to 7 PM Eastern Time (ET).
Our Support Level
These refer to different tiers of technical support.
- L1: Provides essential assistance to users by troubleshooting issues and addressing common queries.
- L2: Tackles more complex issues, requires higher technical expertise, and collaborates with L3 support.
- L3: Investigates and resolves software/hardware issues, provides root cause analysis, and develops solutions to prevent future occurrences.

Our Goal is simple

To provide you with the flexibility and accessibility you need to get the support you require in the best way for you!

How is Beyond Key’s Managed Service A class apart?

By going through these key checkpoints.

In the context of technical support, Key Performance Indicators (KPIs) are used to measure the performance of the technical support team against the commitments outlined in the SLA. Some common KPIs for technical support include:

First Response Time

Resolution Time

First Resolution time

SLA Compliance Rate

Resource Utilization Rate

Cost Per Ticket

Everything You Need From Managed Services.
Delivered Here.

Let’s Connect

Core Technologies

Moodle

Emerging Technologies

AI Services

IoT & Cognitive

Services

Cloud

Platforms

MS Dynamics 365

Visualization Services

Data Analytics

Cybersecurity

Solutions

AI

Tools

CRM

HR

Utility

Industries

Our Insights

Company

Outsourcing

Beyond Key Managed Services

Discover the Power of Our Managed Services

Our Activities Summed Up in 14 Points

Monitoring

Incident Management

Change Request Management

Capacity Planning

Service Requests

Governance & SLM

Continuous Improvement

Problem Management

Health Checks & Maintenance Procedures

Coordination

Configuration Management

Reports

Repository & Knowledge Management

Change, Deployment & Release Management

Our Core Offerings

Cloud Managed Services

Services Offered:

Infrastructure as a Service (IaaS)

Platform as a Service (PaaS)

Software as a Service (SaaS)

Cloud Migration Services

DevOps as a Service

Benefits from our Cloud Managed Services

Microsoft Azure

Amazon Web Services

Microsoft 365

Google Workspace

Reimagine your cloud possibilities.

Database Managed Services

Services Offered:

Technologies

Benefits for you

DATABASE ADMINISTRATION

DATABASE BACKUP

DATABASE CLONING

DATABASE MIGRATION

DATABASE MONITORING

DATABASE AUTO BACKUP & RECOVERY

UNLOCK YOUR DATABASE POTENTIAL WITH BEYOND KEY

Application Managed Services

Services Offered:

Create impactful, predictive, and adaptive digital transformations.

InfoSec services

Services Offered:

Tools

Benefits for you

24/7 Simplified Tech Support for Uninterrupted Operations

Efficient Cost Management for Maximum ROI

Global Connectivity for Maximum Flexibility

Looking for prompt and consistent network infrastructure management services?

Wait, there’s more: Our Support Approach

Support Mode

Our Support Window

Our Support Level

Our Goal is simple

Everything You Need From Managed Services.
Delivered Here.