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Beyond Key

Burdenless And Seamless Microsoft Dynamics 365 Support Services

24×7 Managed Helpdesk End-to-end Managed Support Services Flexible Pricing Model Certified Microsoft Consultants Hybrid Delivery Model Tailored Support Plans
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A Service That Resonates with You

Witness an empathetic Dynamics support services for all your needs

Issues like bugs, glitches, technical limitations, and errors are inevitable in any core digital system. However, they shouldn't impede your business's primary focus: growth. Instead, utilize our Microsoft Dynamics 365 support services to effectively tackle challenges:

  • Lack of technical MS Dynamics 365 expertise.
  • Relies on Dynamics 365 for everyday operations.
  • Seeks to optimize the Dynamics 365 implementation.
  • Aims to improve user adoption and system utilization.
  • Risk management, data theft, and other regulatory compliance.
  • Experiences technical challenges or inefficiencies with MS Dynamics 365.
  • Filling the skill gap with on-demand Dynamics 365 integration, upgrades, or customization.

Our Services

All the services needed to fully manage
your Dynamics 365 system

As a Certified Microsoft Solutions Partner, Beyond Key can handle all your Microsoft Dynamics 365 support requirements from beginning to end. Whether your needs involve implementation support, assistance with upgrades, support for integration, or guidance on new features, we offer a full spectrum of services to meet your requirements.

A Service That Resonates with You

Minimize delays with a stringent
escalation matrix

A Service That Resonates with You

Assigning a single point of contact to each customer ensures prompt responses and timely assistance.

A Service That Resonates with You

Access the assigned Single Point of Contact (SPOC) through Teams, email, and mobile phone.

A Service That Resonates with You

Benefit from a multi-level escalation matrix to ensure swift resolutions.

A Service That Resonates with You

Engage in monthly review calls with the SPOC and Support Head to discuss the status of your tickets.

Organized and well-defined Dynamics
Support Services

Unlimited Assistance

Gain unlimited assistance for any issues, supported by well-defined Service Level Agreements (SLAs).

Support portal for logging tickets

Utilize a support portal for logging tickets with SLA definitions.

PoC

Have a Single Point of Contact (PoC) for each customer with contact details.

Support Tickets

Our team processes support tickets efficiently for optimal speed.

Customer-Calls

Participate in weekly or bi-weekly customer calls.

SLA and ticket-status

Receive comprehensive monthly SLA and ticket-status reports.

Share your concerns with
our CRM Experts.

Get in touch
CRM Upgrade Services

CRM Upgrade Services

We offer comprehensive upgrade services for customers looking to transition their on-premise Dynamics systems to the Azure cloud. Our support team ensures a hassle-free migration, delivering the best ROI and optimal performance in all circumstances. Our services include:

  • Cloud assessments and mapping out a migration strategy tailored to the customer’s environment.
  • Deep analysis of the current enterprise environment to assess upgrade compatibility.
  • Early identification and mitigation of issues/risks that may arise during the upgrade process.
  • Cost-effective and most suitable CRM upgrade approach.
  • End-to-end upgrade support.

Our Microsoft Dynamics 365 support services are
categorized into three plans

Unlimited Assistance

Ticket
based

Support portal for logging tickets

Hourly
based

PoC

Annual
maintenance
contract based

Our Key Differentiators

  • Dedicated support department focusing on PISCES (Post Implementation Support and Customer Experience Services) approach.
  • Team of skilled experts providing tailored fixes and solutions for Microsoft Dynamics 365.
  • Comprehensive support for D365, AX, NAV, CRM, Power BI, and other Power platforms.
  • Specialized teams based on different roles (Functional, Technical, Infrastructure) for efficient support.
  • Oversight from experienced managers with 10+ years of experience to ensure quality and efficiency in issue resolution.
Enhanced partner support

Enhanced partner
support

Broad Microsoft expertise

Broad Microsoft
expertise

Reliable and certified partner

Reliable and
certified partner

No annual commitment

No annual
commitment

Complete transparency

Complete
transparency

We cater to multiple industries.

Healthcare

Healthcare

Nonprofits

Nonprofits

Manufacturing

Manufacturing

K12 & Higher Education

K12 & Higher Education

Retail

Retail

Insurance

Insurance

Tania Jordan

It has been great to work
with Beyond Key

Beyond Key was selected as our strategic partner to help implement the Dynamics CRM Sales module. They also assisted with the development of our dashboards in Power BI, and developed high-level user & administrative documentation.

The project team demonstrated to be highly skilled, organized, friendly and most importantly very flexible! Their flexibility was very much appreciated by our team as they accommodated seamlessly to our changing schedules and requirements. It has been great to work with Beyond Key in this project and I would undoubtably recommend them to others.

Tania Jordan Business Analysis Officer, CGIAR CGIAR System Organization

Why choose Beyond Key for your
Dynamics Support Services?

With our team of support experts, we strive to address every potential issue you may encounter within the Microsoft Dynamics 365 environment. While our offshore support team is based in India, we also offer onsite assistance as per your requirements.

  • Accountability Enhanced transparency and accountability through service delivery metrics.
  • Clock Zero implementation risk and round-the-clock support for application and other issues.
  • CRM Improved CRM adoption through user training.
  • Save Money Cost savings with long-term cost predictability.
  • Business Continuity Ensured business continuity and scalability.
  • Resolved Increased capacity to prioritize and resolve issues efficiently.
  • Proactive Ongoing monitoring and proactive maintenance.
  • Schedule a call to get complete assistance

Leverage true potential of your CRM investment with our Microsoft Dynamics 365 support services.

The real implementation journey begins post-implementation, as users start utilizing the system. This is where the need for a reliable partner arises—someone who not only comprehends user requirements but also delivers solutions that meet their expectations seamlessly.

Let’s connect

Contact Us

Use the contact form below for any questions or requests related to our services.

   

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