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Beyond Key is a leading software development and IT consulting company, specializing in custom solutions and leveraging transformative Microsoft technologies. With a sharp focus on AI, we utilize Microsoft technologies, including SharePoint, Teams, Dynamics 365, and Power Platform (Power BI, Power Apps, and Power Automate). Our innovative methodologies and expertise give businesses a decisive competitive edge.
See How Beyond Key Harnesses Generative AI for Customer Feedback Insights
About the Client:
The client is a dynamic consumer goods company focused on delivering quality products. Operating across various e-commerce platforms, they prioritize understanding customer feedback to enhance their offerings and maintain competitiveness in a fast-paced market.
Challenges:
Data Integration Complexity: Aggregating reviews from multiple platforms was challenging.
AI Accuracy and Bias: Ensuring the AI captured sentiment nuances without bias required careful tuning.
Scalability Issues: The backend had to handle increasing data volumes efficiently.
Reporting Needs: Creating clear, actionable reports for non-technical stakeholders was essential.
Solution:
Discover how the organization utilized a cutting-edge AI tool to analyze customer feedback effectively. For detailed insights and impact, download the full case study!
Download the complete case study to discover the full details and impact of our solution!
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