About the Client:
Our client, a leading financial services company in Colombo, Sri Lanka, offers diverse banking and insurance products through over 500 branches with a workforce of 15,000 employees. They required an efficient system to manage vast documentation and provide quick access to accurate information for their growing organization.
Challenges:
-
Information Overload: Employees struggled to remember intricate details across multiple documents.
-
Inefficient Training: Onboarding new employees required extensive training on complex product information.
-
Limited Accessibility: Access to specific documentation was often restricted to certain departments.
Solution:
We developed an interactive AI-powered chatbot using Azure OpenAI, C#, Python, and MySQL Database to streamline access to information and improve training efficiency.
To discover the full solution and the impact it had, download the case study.
Download the case study to learn more.